These Terms and Conditions govern your use of the Heleerra wallet platform. By registering or using our services, you agree to comply with the following terms. Please read them carefully as they outline your rights, obligations, and responsibilities when using Heleerra.
1. ACCEPTANCE OF TERMS
By accessing or using Heleerra, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you must stop using our services immediately. Continued use of the platform signifies your acceptance of any updated or revised terms as published on our website.
2. USER ELIGIBILITY
To use Heleerra, you must be at least 18 years old or the legal age of majority in your jurisdiction. By creating an account, you confirm that all information you provide during registration is accurate, truthful, and up-to-date. You agree not to use false identities, impersonate others, or open multiple accounts for fraudulent purposes. We reserve the right to verify your identity at any time to ensure compliance with our policies and legal requirements.
3. ACCOUNT SECURITY
You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any two-factor authentication methods. You agree to notify us immediately if you suspect unauthorized access to your account. Heleerra will not be liable for any loss, damage, or unauthorized transactions resulting from failure to secure your account credentials. We encourage you to use strong passwords and never share your login details with anyone.
4. ACCEPTABLE USE
You agree to use Heleerra only for lawful and legitimate purposes. You must not engage in any illegal or prohibited activities, including but not limited to:
- Money laundering, fraud, or financing of terrorism
- Circumventing or attempting to bypass security systems
- Uploading or transmitting malicious software or viruses
- Using the platform to violate intellectual property rights or privacy laws
Heleerra reserves the right to monitor all user activities for compliance and may report any suspicious or unlawful behavior to law enforcement authorities.
5. TRANSACTIONS AND FEES
All transactions conducted through Heleerra are subject to applicable fees, which may vary depending on the type of service or transaction. We will always display fees before you confirm any transaction. Heleerra reserves the right to adjust, modify, or introduce new fees at any time, with reasonable notice provided through our website or application. Once a transaction is confirmed on the blockchain or payment network, it cannot be reversed. You are responsible for ensuring all payment details, wallet addresses, and amounts are correct before confirming a transaction.
6. SERVICE AVAILABILITY
While we strive to provide continuous access to the Heleerra wallet and related services, we cannot guarantee uninterrupted operation. Service interruptions may occur due to maintenance, upgrades, system failures, or circumstances beyond our control, such as network outages or third-party service issues. We will make reasonable efforts to notify users of scheduled maintenance or major updates, but we are not responsible for losses resulting from temporary unavailability.
7. SUSPENSION OR TERMINATION
Heleerra reserves the right to suspend, restrict, or permanently terminate your account at any time without prior notice if we believe you have violated these Terms, engaged in unlawful activity, or posed a security or reputational risk to the platform. Upon termination, your access to all services will be disabled, and any pending transactions may be canceled. You may request account closure at any time by contacting our support team, provided there are no outstanding balances or disputes.
8. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Heleerra and its affiliates, officers, employees, or agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use or inability to use our services. This includes, but is not limited to, loss of profits, loss of data, business interruption, or system failure. Heleerra provides all services “as is” and “as available” without warranties of any kind, either express or implied. You acknowledge that all digital transactions involve inherent risks, including potential security breaches and volatility of asset values.
9. CHANGES TO TERMS
Heleerra reserves the right to update or modify these Terms and Conditions at any time to reflect changes in our services, applicable laws, or business practices. Updated versions will be posted on our website with the effective date clearly stated. Continued use of our services after such updates constitutes your acceptance of the revised terms. We encourage you to review this page regularly to stay informed about our policies.
10. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Heleerra operates. Any disputes arising under or in connection with these Terms shall be resolved through negotiation, and if necessary, referred to arbitration or the competent courts of that jurisdiction.
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