Privacy

Privacy Policy

At Heleerra, your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our digital wallet and payment services. By using Heleerra, you agree to the terms of this policy.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes your full name, email address, phone number, and any identification details you provide during verification such as an ID or passport. We also collect details of deposits, withdrawals, and transfers you make through the Heleerra wallet, including the transaction amount, recipient, and time. Additionally, we gather device and usage information such as your IP address, browser type, and operating system to help improve system performance and security. Communication data, such as messages sent to our support team, may also be collected. We use cookies and similar technologies to enhance your browsing experience and remember your preferences.

2. How We Use Your Information

We use your information to provide and improve our services, verify your identity, and ensure the security of your transactions. Your information helps us detect, prevent, and respond to fraudulent or unauthorized activities. We also use your data to comply with legal and regulatory requirements such as anti-money laundering (AML) and know-your-customer (KYC) obligations. Additionally, we use your details to send important notifications, respond to support requests, and improve user experience through analytics and feedback.

3. Data Security

Heleerra applies strict measures to protect your personal and financial data. We use encryption to protect sensitive information both in transit and at rest. Our servers are secured with firewalls and access controls. We also implement two-factor authentication (2FA) for additional account security. Our systems are continuously monitored for potential risks or unauthorized access. While we do our best to secure your data, please note that no online system can be guaranteed completely safe, and we continually enhance our protection measures.

4. Third-Party Sharing

Heleerra does not sell or rent your personal data. We may share your information only when necessary to deliver our services or when legally required. For example, your data may be shared with trusted payment processors, banks, or identity verification providers who help us complete your transactions. We may also disclose data to government or regulatory authorities when required to comply with the law. All third-party partners are obligated to handle your data securely and in accordance with privacy laws.

5. Your Rights

You have full control over your personal information. You may request access to the data we hold about you, ask for corrections or deletions, and withdraw your consent to data processing at any time. You can also request that your data be transferred to another service in a structured format. If you believe your data has been mishandled, you have the right to file a complaint with a relevant data protection authority. To exercise these rights, contact us at support@heleerra.com.

6. Cookies

Heleerra uses cookies to improve your experience, remember your preferences, and analyze how users interact with our platform. Cookies help keep you signed in and enhance site performance. You can disable cookies in your browser settings, but some parts of the website may not function properly if you do so.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy. This includes legal and compliance obligations. Once the data is no longer needed, we securely delete or anonymize it from our systems.

8. Policy Updates

Heleerra may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. If any significant updates occur, we will notify you via our platform or email. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, you can contact us at support@heleerra.com. We will respond to your inquiry as quickly as possible.